BoBelle London hopes that you enjoy and love your hand made eel skin leather fashion accessories, but if you do have any problems with any purchases, BoBelle London will be happy to offer an exchange or refund.

If you are not 100% happy with your purchase, please contact BoBelle London's Customer Services Department within 7 days of receiving your good(s). BoBelle London's team will be happy to advise you on any queries.

Once contact has been established, please fill in the Returns Form which will be enclosed with your order, stating the reason for your return and the credit card details for the refund.

Please note that for security reasons, returned items are only credited to the credit/debit card which was used to make the initial purchase.

Returned items will only be accepted in their perfect saleable condition, which is unused and wrapped in the original packing.

The returned goods, along with the Returns Form and original receipt, must be received by BoBelle  London within 14 days of the purchase date. Please obtain a Proof of Posting from the Post Office; this makes your goods traceable if they happen to be delayed. Goods are returned at the purchasers own cost. Please note that the delivery charge on the original order is non-refundable.

BoBelle London asks kindly that you allow 14 working days for refunds to be processed. Unfortunately, at exceptionally busy periods such as Christmas, this may take longer, and your patience is requested with any delays that may occur.

In the unlikely event that your purchased goods are damaged or faulty, please contact BoBelle London's Customer Services Team at the given email address in order to receive a Returns Authorisation Number. Returns of this nature require a Returns Authorisation Number prior to a refund being given. Please note that our Sales Team ensure the perfect quality of each accessory prior to orders being sent, so damaged or faulty goods are not expected.

This does not affect your statutory rights. Please contact BoBelle London's Customer Services Team for any further enquiries.